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Dismiss [### Außendienstmitarbeiter (w/m/d) Direktvertrieb Bauhandwerk, Großraum Düsseldorf, Krefeld](/clickout/28fa3bd14cdf42fd?ql=ql&sig=4ed770d5e1cc38e8e2b7acc04326352bbfd1360b&e=KwSAZhEdvSYKVGDC4YqeTpk31pVc0BQ3HdwOw-HUG2OhmZ_LejKJWM5T_0mv-uco7l-kMjO21KPbqUzAHgSGFFiSw-_0VoxaX6JahL7kkxovGw-yKqloio8C8gt1Wxi66pY0dMOi9XXyoGZN3lFvNinsl5QLlONJsA8Huh0-7Zw517WmCx5kfezmFNUQw2qoaxzDlBpHZ3rRXuJDDGTxzWuwZcoSCf8dLrJsgtUd8gmfjGufUfxz92XMBvcSvMJxaSMS6_L8Hf71yJSdYsguLN1JA4GmJ5xxoWvBhWjEJRD38IzL3zsV6_vZTLTthIOtzhU9_77RN9DEKMjPh1ToDx0V4vFc5msjyu69G4bvWQx0ckJkotBF7zEq_5zlgFnEKti47yk-KEPFkYrEuMwTFv8ShFH2wObNYGG_ekmpslQJ4tS-I4GkIXZ0b7PZrGv-VOjQJoe_bLzXVuz5aZNfDJXdv9oEjjqwOSnMRUkZNjiEeoK9wSqmGBjTni9mKMXU-gdWx-2PnOMatmb8Q5_KFhOXb2NzFWAjn9frPIKZO_4-dMoT-D0gaN7nZYfWhwnpYzjbs1eI61zx2JDhGf16irN53xYh0VgFl0EyKY_Mkyt8e005bYFTi7zh7AXUMjjLjcxyhPCS7tcYsxQirZqlvTW_yUutkSclt6777sqtAVXbd1aXBhf6RBnKPGTVfB-hsF8ibNg2dmv9XWWWH4tEn-UrEIfIUXti2LzOMrhwz6dw111j5GJzBrQJWm5rYq332N75lhqkQjFaiXmFP1ooFCtGRCwl0Z0Xi98enDlErtaMmERvm-R-z4oQuUlA2U0kZKDgENtvp69yYtoYHMkxR5LTBxfFrPYdsNMg47ucIngMMbdBRa8kAZOlltDMF75EsQMZMY-qEtTtZK2v7UHXKBNzOApFzTSA_LPuAqAgRc0t-KjyG98wTdZt73oNgxkUUKQT6ru1lINgNef23_FCeQ5nLFwNG2_D1XUbWCha0Dv_RWojvkJE_Fijv829NnVdBNa1v3WbTaBHjPa0WRG3QuW5_ECxmYhcgQLaD2aplc9kq6Npcw8dvCF529RCLV_jqZb1RGIjvME3UvoFcJ9yJBdCWA2EeXmyeiG4POqDquz2AuZJv0oCvZ0_5Iaq33ILqFBMNe1WVHpygo0145ysdZ2KaHD7LavKXl-bLMAlqkMOCsx2z2lzywfzi1BrXA8qFEs9tqPclqZjv8sIFyj8U73txtQ9XzvmxFSOgzDMx5ngo2kDMzu7AhqGIjLU7No_W3RG2FZ1x0tghU7aRXShn1ieFrBl2HDMEm0g3JwWpjQVjJqAUgpW6q2sF7aFCxU5P7mTix2Swaq_lJn20FI5wrULc3RlKSjG6ilmCKB3uUaPElcvadU_s2NXE5WmFprFXp_RNTYZNBIiqVDThW1oPU_HvqRbP5IffdXj3kehFoDhGrXCDhAwMYESk-DVdn7-PFXjZAzcawn22t4alQa0gjGZCRxt9dtPbUtn4Xi_clO4X0wb6yUvJGOOLF4QSnOLIGJChzXiSEfn0aLVc85boVNipFQaud25nSip0Uf0BH2bcWB-A3TSZPDgbEqfrel5USHBVn_tC1TZFXh8Ouut9dnwQvpysXTxxXFch8LaNpfcVuXXq_fB6wrCLpj4KT13tbKp1yTdKwDY5TsyDPYyUD20gmFEuZr_gh4N0N-xLIcyj_jIYauAaT-jUWE6SN7f1EYHD-GpQ7Pm9DEUiURXj3oNmBg0LpY1wrrpNI8x2GwnEdqobmNW-bMXaIkNc_2FNxxZphTiz8CQ0_PrFe5HwSFYDOEQpDy4YWysVB3DVSgHGzkOgWIxkNeiZ05V1gU0_jH70MJ29cdRjz4N0FvdwUx6mZaly3wWGIgOXd-UeKFgPGQ&prev=RQB9EB9720D255D5) * DE99 BTI Befestigungstechnik GmbH & Co. KG * Krefeld * February 23 ![Logo](https://cdn-logos.talent.com/v1/logo/image?company_name=DE99+BTI+Befestigungstechnik+GmbH+%26+Co.+KG&feedcode=berner-ppc)Channels) to achieve performance by sharing *customer* insights aligning *customer* priorities across channels ... Drive sales, close deals – take actions for all sales related topics in sales area Manage and grow *customer* ... platform – enhance market penetration, exploit *customer* potential and systematically increase share-of-wallet ... delivery/quality claims, negotiate t&c, actively manage margin​ Ensure data quality in the systems (*customer* ... alternative channels Focus on high potential customers for individual visits prepare, plan and post work of *customer* report probem [### Senior AI & Automation Manager](/clickout/28c95da48ac631db?ql=ql&sig=ed61b24e80ec09cb1ae73bdac1b94c3e98bdddae&e=7fDOsjIIAlDY7HAFFZyLH33jW66zrpxLFDjFclJy4zH-dTsfMm4IPP0PBtv5VKL20eD3T2lPipgSg4xL9fYiduyrpDP6yss7K1rLFuwGETSLtOWPpQR274qTFpTQTOnS36I7c7OysV71qCpJdlaYij6TkZG-fT7sGuCat09b7Ezh_EQljFNRkxp97X3Vlm9LOjmeF0oa-wV8Ldn1chCXMEW2IQf4sDJ9df6lW6j2kP6r0qNtYZS9-cyOMSnk_wdKaEJ7WjnM_MrxotuDUmHAdxoeHBwnTPOaSuZkpTzPTRriKWPFZ7UqAFvt2HYP92KRvNn3egoaw3qvE75ZpC4e5UZS1nGpfqDRSkuEgR7h8arzefiu6b64ltY2fw5itrC1tOrNTErdIOretfooBHUAuTM3_pP91_VmDQAm3S8vu_uQQV2skg7l7kQcU5i6MRa3CtfjLCNg5nEb6t_tegQGbPFzzH0wAYow5bwm_C6rAftDlsi_1pUTKfBZBYkzKMJ-v8nCLYX20tZ_MHNZaKNX4Ifbc3aS7yrT4eVrr2Rx6-C_hOjYmsODBHpW61wIXMDk5XWlbLmP2p8ECDCOYkUtwaMj3fhQl1y_hHOfekRawRsFY06j-EF37Uo67TP_kKINC6qv43HgADeAGXvRwREC7xqNQL-uh7CKXs8ldsl0a3FRIBFcG3ge-NdNKeBJDmE4UWwNHO-slnSQGlSnI-oZk9I0zodZgVvOKZn2bmQU4NLCsRHwhNH93iWK_u2OF-Tjy2pI75xujKz8z_i8o7P3oKi2MEPst59dgVGgFH6Uq-mFlppW6Y25flS7WNlNrVXitS3Qmh1dLdwvUwnpa8ihABwKgpvKYkKX2ckbwwACTPDV6OmLLlXi9TtaJY-Cz-_9wwyWeqhN4P3NCJ2hRB_4I4PFi4NLucojc5tf45ePHmAuLgmDyYUgvmLaVEsfEfhhZHyySQ95sF3ttjppF608PA9z91lMEDegURispPkBbl15EGV3hReOLqvtO2xMvjuoDk-hX1kX0RNpw1j2F5ShR4SPfnqAG5oBsJDwm7YqSydP3SBvjvanyitAI0RwOKG_BP_LcsdAu8HiVSoX5Gz7kAcRl16ETOHktoVaOBGmc8e31G8GS8RI08gp2Raqe9U2V5cncS93hwsC18Hbk2jLp-X5sRDF5iYpzyM__6QK060o1JqJkVO6hfSGsIEAT6xxmNrRhTCUUXAuGwQvwWvu3v5tafQxnxz0Cs4nOI0oNDfDhfl5bDHQIiGkN6cMaTcBPrV5iJOHWl3IlmYBEcUZJt53EbVH7OyTV7TVseRzelZOY44TrDxw94sKZazDF6KK4pU7Xv5Z7XErv-gdEuwQVy13RiOhTCj6Vml69VEuqXAcvcRxfJhoaW7AkMU_0GJno3n4MP_6wY-aMj2YMefsiFai&prev=RQB9EB9720D255D5) * N26 GmbH * Krefeld * May 6 Additional day of annual leave for each year of *service*. ... You have successfully scaled AI projects that solve tangible *customer* problems while driving significant report probem Email me future jobs like these → Email me future jobs like these: OK * 1 * 1 ### Krefeld State ![North Rhine-Westphalia](/public/img/coa/de.nordrhein-westfalen.png "Coat of arms of North Rhine-Westphalia") [North Rhine-Westphalia](/in/nordrhein-westfalen/customer_service "English jobs in North Rhine-Westphalia") [Krefeld on Wikipedia](http://en.wikipedia.org/wiki/Krefeld) ![Map of Krefeld](/public/img/maps/states/de.nordrhein-westfalen.svg "Krefeld") #### customer service in Cities... * 238 ![Berlin](/public/img/coa/de.berlin.png "Coat of arms of Berlin") [Berlin](/in/berlin/customer_service "English jobs in Berlin") * 211 ![Munich](/public/img/coa/de.muenchen.png "Coat of arms of Munich") [Munich](/in/muenchen/customer_service "English jobs in Munich") * 106 ![Hamburg](/public/img/coa/de.hamburg.png "Coat of arms of Hamburg") [Hamburg](/in/hamburg/customer_service "English jobs in Hamburg") * 93 ![Frankfurt](/public/img/coa/de.frankfurt-am-main.png "Coat of arms of Frankfurt") [Frankfurt](/in/frankfurt-am-main/customer_service "English jobs in Frankfurt") * 44 ![Düsseldorf](/public/img/coa/de.duesseldorf.png "Coat of arms of Düsseldorf") [Düsseldorf](/in/duesseldorf/customer_service "English jobs in Düsseldorf") * 41 ![Potsdam](/public/img/coa/de.potsdam.png "Coat of arms of Potsdam") [Potsdam](/in/potsdam/customer_service "English jobs in Potsdam") * 35 ![Cologne](/public/img/coa/de.koeln.png "Coat of arms of Cologne") [Cologne](/in/koeln/customer_service "English jobs in Cologne") * 26 ![Stuttgart](/public/img/coa/de.stuttgart.png "Coat of arms of Stuttgart") [Stuttgart](/in/stuttgart/customer_service "English jobs in Stuttgart") * 25 ![Essen](/public/img/coa/de.essen.png "Coat of arms of Essen") [Essen](/in/essen/customer_service "English jobs in Essen") * 25 ![Wiesbaden](/public/img/coa/de.wiesbaden.png "Coat of arms of Wiesbaden") [Wiesbaden](/in/wiesbaden/customer_service "English jobs in Wiesbaden") * 22 ![Dresden](/public/img/coa/de.dresden.png "Coat of arms of Dresden") [Dresden](/in/dresden/customer_service "English jobs in Dresden") * 21 ![Bremen](/public/img/coa/de.bremen-kreisfreie-stadt.png "Coat of arms of Bremen") [Bremen](/in/bremen-kreisfreie-stadt/customer_service "English jobs in Bremen") * 14 ![Münster](/public/img/coa/de.muenster.png "Coat of arms of Münster") [Münster](/in/muenster/customer_service "English jobs in Münster") * 13 ![Dortmund](/public/img/coa/de.dortmund.png "Coat of arms of Dortmund") [Dortmund](/in/dortmund/customer_service "English jobs in Dortmund") * 13 ![Mannheim](/public/img/coa/de.mannheim.png "Coat of arms of Mannheim") [Mannheim](/in/mannheim/customer_service "English jobs in Mannheim") * 12 ![Bonn](/public/img/coa/de.bonn.png "Coat of arms of Bonn") [Bonn](/in/bonn/customer_service "English jobs in Bonn") * 12 ![Leipzig](/public/img/coa/de.leipzig.png "Coat of arms of Leipzig") [Leipzig](/in/leipzig/customer_service "English jobs in Leipzig") * 11 ![Bochum](/public/img/coa/de.bochum.png "Coat of arms of Bochum") [Bochum](/in/bochum/customer_service "English jobs in Bochum") * 11 ![Darmstadt](/public/img/coa/de.darmstadt.png "Coat of arms of Darmstadt") [Darmstadt](/in/darmstadt/customer_service "English jobs in Darmstadt") * 11 ![Karlsruhe](/public/img/coa/de.karlsruhe.png "Coat of arms of Karlsruhe") [Karlsruhe](/in/karlsruhe/customer_service "English jobs in Karlsruhe") * 11 ![Mönchengladbach](/public/img/coa/de.moenchengladbach.png "Coat of arms of Mönchengladbach") [Mönchengladbach](/in/moenchengladbach/customer_service "English jobs in Mönchengladbach") * 11 ![Nuremberg](/public/img/coa/de.nuernberg.png "Coat of arms of Nuremberg") [Nuremberg](/in/nuernberg/customer_service "English jobs in Nuremberg") * 10 ![Hanover](/public/img/coa/de.hannover.png "Coat of arms of Hanover") [Hanover](/in/hannover/customer_service "English jobs in Hanover") * 10 ![Kiel](/public/img/coa/de.kiel.png "Coat of arms of Kiel") [Kiel](/in/kiel/customer_service "English jobs in Kiel") * 9 ![Aachen](/public/img/coa/de.aachen.png "Coat of arms of Aachen") [Aachen](/in/aachen/customer_service "English jobs in Aachen") * 9 ![Augsburg](/public/img/coa/de.augsburg.png "Coat of arms of Augsburg") [Augsburg](/in/augsburg/customer_service "English jobs in Augsburg") * 9 ![Duisburg](/public/img/coa/de.duisburg.png "Coat of arms of Duisburg") [Duisburg](/in/duisburg/customer_service "English jobs in Duisburg") * 9 ![Heilbronn](/public/img/coa/de.heilbronn.png "Coat of arms of Heilbronn") [Heilbronn](/in/heilbronn/customer_service "English jobs in Heilbronn") * 9 ![Rostock](/public/img/coa/de.rostock.png "Coat of arms of Rostock") [Rostock](/in/rostock/customer_service "English jobs in Rostock") * 8 ![Heidelberg](/public/img/coa/de.heidelberg.png "Coat of arms of Heidelberg") [Heidelberg](/in/heidelberg/customer_service "English jobs in Heidelberg") * 8 ![Lübeck](/public/img/coa/de.luebeck.png "Coat of arms of Lübeck") [Lübeck](/in/luebeck/customer_service "English jobs in Lübeck") * 8 ![Mainz](/public/img/coa/de.mainz.png "Coat of arms of Mainz") [Mainz](/in/mainz/customer_service "English jobs in Mainz") * 8 ![Ulm](/public/img/coa/de.ulm.png "Coat of arms of Ulm") [Ulm](/in/ulm/customer_service "English jobs in Ulm") * 7 ![Freiburg](/public/img/coa/de.freiburg-im-breisgau.png "Coat of arms of Freiburg") [Freiburg](/in/freiburg-im-breisgau/customer_service "English jobs in Freiburg") * 7 ![Wuppertal](/public/img/coa/de.wuppertal.png "Coat of arms of Wuppertal") [Wuppertal](/in/wuppertal/customer_service "English jobs in Wuppertal") * 6 ![Erlangen](/public/img/coa/de.erlangen.png "Coat of arms of Erlangen") [Erlangen](/in/erlangen/customer_service "English jobs in Erlangen") * 6 ![Ingolstadt](/public/img/coa/de.ingolstadt.png "Coat of arms of Ingolstadt") [Ingolstadt](/in/ingolstadt/customer_service "English jobs in Ingolstadt") * 6 ![Regensburg](/public/img/coa/de.regensburg.png "Coat of arms of Regensburg") [Regensburg](/in/regensburg/customer_service "English jobs in Regensburg") * 5 ![Erfurt](/public/img/coa/de.erfurt.png "Coat of arms of Erfurt") [Erfurt](/in/erfurt/customer_service "English jobs in Erfurt") * 5 ![Koblenz](/public/img/coa/de.koblenz.png "Coat of arms of Koblenz") [Koblenz](/in/koblenz/customer_service "English jobs in Koblenz") * 5 ![Magdeburg](/public/img/coa/de.magdeburg.png "Coat of arms of Magdeburg") [Magdeburg](/in/magdeburg/customer_service "English jobs in Magdeburg") * 5 ![Offenbach am Main](/public/img/coa/de.offenbach-am-main.png "Coat of arms of Offenbach am Main") [Offenbach am Main](/in/offenbach-am-main/customer_service "English jobs in Offenbach am Main") * 5 ![Trier](/public/img/coa/de.trier.png "Coat of arms of Trier") [Trier](/in/trier/customer_service "English jobs in Trier") * 4 ![Braunschweig](/public/img/coa/de.braunschweig.png "Coat of arms of Braunschweig") [Braunschweig](/in/braunschweig/customer_service "English jobs in Braunschweig") * 4 ![Neuss](/public/img/coa/de.neuss.png "Coat of arms of Neuss") [Neuss](/in/neuss/customer_service "English jobs in Neuss") * 4 ![Saarbrücken](/public/img/coa/de.saarbruecken.png "Coat of arms of Saarbrücken") [Saarbrücken](/in/saarbruecken/customer_service "English jobs in Saarbrücken") * 4 ![Wolfsburg](/public/img/coa/de.wolfsburg.png "Coat of arms of Wolfsburg") [Wolfsburg](/in/wolfsburg/customer_service "English jobs in Wolfsburg") * 3 ![Bielefeld](/public/img/coa/de.bielefeld.png "Coat of arms of Bielefeld") [Bielefeld](/in/bielefeld/customer_service "English jobs in Bielefeld") * 3 ![Halle](/public/img/coa/de.halle-(saale).png "Coat of arms of Halle") [Halle](/in/halle-%28saale%29/customer_service "English jobs in Halle") * 3 ![Jena](/public/img/coa/de.jena.png "Coat of arms of Jena") [Jena](/in/jena/customer_service "English jobs in Jena") * 3 ![Kassel](/public/img/coa/de.kassel.png "Coat of arms of Kassel") [Kassel](/in/kassel/customer_service "English jobs in Kassel") * 3 ![Würzburg](/public/img/coa/de.wuerzburg.png "Coat of arms of Würzburg") [Würzburg](/in/wuerzburg/customer_service "English jobs in Würzburg") * 2 ![Bremerhaven](/public/img/coa/de.bremerhaven.png "Coat of arms of Bremerhaven") [Bremerhaven](/in/bremerhaven/customer_service "English jobs in Bremerhaven") * 2 ![Chemnitz](/public/img/coa/de.chemnitz.png "Coat of arms of Chemnitz") [Chemnitz](/in/chemnitz/customer_service "English jobs in Chemnitz") * 2 ![Gelsenkirchen](/public/img/coa/de.gelsenkirchen.png "Coat of arms of Gelsenkirchen") [Gelsenkirchen](/in/gelsenkirchen/customer_service "English jobs in Gelsenkirchen") * 2 ![Leverkusen](/public/img/coa/de.leverkusen.png "Coat of arms of Leverkusen") [Leverkusen](/in/leverkusen/customer_service "English jobs in Leverkusen") * 2 ![Ludwigshafen](/public/img/coa/de.ludwigshafen-am-rhein.png "Coat of arms of Ludwigshafen") [Ludwigshafen](/in/ludwigshafen-am-rhein/customer_service "English jobs in Ludwigshafen") * 2 ![Oberhausen](/public/img/coa/de.oberhausen.png "Coat of arms of Oberhausen") [Oberhausen](/in/oberhausen/customer_service "English jobs in Oberhausen") * 1 ![Ansbach](/public/img/coa/de.ansbach.png "Coat of arms of Ansbach") [Ansbach](/in/ansbach/customer_service "English jobs in Ansbach") * 1 ![Bergisch Gladbach](/public/img/coa/de.bergisch-gladbach.png "Coat of arms of Bergisch Gladbach") [Bergisch Gladbach](/in/bergisch-gladbach/customer_service "English jobs in Bergisch Gladbach") * 1 ![Bottrop](/public/img/coa/de.bottrop.png "Coat of arms of Bottrop") [Bottrop](/in/bottrop/customer_service "English jobs in Bottrop") * 1 ![Herne](/public/img/coa/de.herne.png "Coat of arms of Herne") [Herne](/in/herne/customer_service "English jobs in Herne") * 1 ![Mülheim](/public/img/coa/de.muelheim-an-der-ruhr.png "Coat of arms of Mülheim") [Mülheim](/in/muelheim-an-der-ruhr/customer_service "English jobs in Mülheim") * 1 ![Osnabrück](/public/img/coa/de.osnabrueck.png "Coat of arms of Osnabrück") [Osnabrück](/in/osnabrueck/customer_service "English jobs in Osnabrück") * 1 ![Pforzheim](/public/img/coa/de.pforzheim.png "Coat of arms of Pforzheim") [Pforzheim](/in/pforzheim/customer_service "English jobs in Pforzheim") * 1 ![Salzgitter](/public/img/coa/de.salzgitter.png "Coat of arms of Salzgitter") [Salzgitter](/in/salzgitter/customer_service "English jobs in Salzgitter") #### customer service in States... * 381 ![Bavaria](/public/img/coa/de.bayern.png "Coat of arms of Bavaria") [Bavaria](/in/bayern/customer_service "English jobs in Bavaria") * 295 ![North Rhine-Westphalia](/public/img/coa/de.nordrhein-westfalen.png "Coat of arms of North Rhine-Westphalia") [North Rhine-Westphalia](/in/nordrhein-westfalen/customer_service "English jobs in North Rhine-Westphalia") * 291 ![Rhineland-Palatinate](/public/img/coa/de.rheinland-pfalz.png "Coat of arms of Rhineland-Palatinate") [Rhineland-Palatinate](/in/rheinland-pfalz/customer_service "English jobs in Rhineland-Palatinate") * 285 ![Baden-Württemberg](/public/img/coa/de.baden-wuerttemberg.png "Coat of arms of Baden-Württemberg") [Baden-Württemberg](/in/baden-wuerttemberg/customer_service "English jobs in Baden-Württemberg") * 238 ![Berlin](/public/img/coa/de.berlin.png "Coat of arms of Berlin") [Berlin](/in/berlin/customer_service "English jobs in Berlin") * 170 ![Hesse](/public/img/coa/de.hessen.png "Coat of arms of Hesse") [Hesse](/in/hessen/customer_service "English jobs in Hesse") * 106 ![Hamburg](/public/img/coa/de.hamburg.png "Coat of arms of Hamburg") [Hamburg](/in/hamburg/customer_service "English jobs in Hamburg") * 69 ![Lower Saxony](/public/img/coa/de.niedersachsen.png "Coat of arms of Lower Saxony") [Lower Saxony](/in/niedersachsen/customer_service "English jobs in Lower Saxony") * 68 ![Brandenburg](/public/img/coa/de.brandenburg.png "Coat of arms of Brandenburg") [Brandenburg](/in/brandenburg/customer_service "English jobs in Brandenburg") * 44 ![Saxony](/public/img/coa/de.sachsen.png "Coat of arms of Saxony") [Saxony](/in/sachsen/customer_service "English jobs in Saxony") * 32 ![Saarland](/public/img/coa/de.saarland.png "Coat of arms of Saarland") [Saarland](/in/saarland/customer_service "English jobs in Saarland") * 25 ![Schleswig-Holstein](/public/img/coa/de.schleswig-holstein.png "Coat of arms of Schleswig-Holstein") [Schleswig-Holstein](/in/schleswig-holstein/customer_service "English jobs in Schleswig-Holstein") * 24 ![Mecklenburg-Western Pomerania](/public/img/coa/de.mecklenburg-vorpommern.png "Coat of arms of Mecklenburg-Western Pomerania") [Mecklenburg-Western Pomerania](/in/mecklenburg-vorpommern/customer_service "English jobs in Mecklenburg-Western Pomerania") * 23 ![Bremen (state)](/public/img/coa/de.bremen.png "Coat of arms of Bremen (state)") [Bremen (state)](/in/bremen/customer_service "English jobs in Bremen (state)") * 19 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