E-Commerce - Sales and Customer Relations internship

September 6 Darmstadt


Department

Sales and customer service

Summary

About Us: iSi GmbH is an e-commerce group founded in 2012 in Germany. The group consists of online retail brands in several European countries. Through these brands we sell +300,000 branded bathroom products directly to the consumer at competitive prices. We are constantly working on expanding both our product offering, and the markets we operate in. We are a young company, both in origin and workforce. We are very international and maintain flat hierarchies and a proactive feedback and innovation culture. This means that there are plenty of opportunities to bring your own ideas and initiatives to the table. It also means there is a great team spirit since everyone is eager to develop both themselves, and the company. Even outside of the office you will never get bored with regular drinks, and other team events to participate in. We have positions available throughout the whole year.

Responsibilities

As a customer relations intern, you will assist in performing the whole range of activities directly dealing with the customers that are needed to execute the operational side of a fast-growing ecommerce company. A major focus for this position is to promote sales and customer satisfaction. In addition, we value initiative as we are always striving to improve processes.

Some things you can expect: 
  • Promoting and closing sales in direct interaction with the customers (about 20%) 
  • Delivering professional and high-quality service and assistance before and after sales by responding to inquiries from customers by emails and calls and effectively handling them with the most appropriate solutions (about 60%-70%) 
  • Interacting with the different departments/teams to ensure quick resolution of the queries.
  • Developing and elaborate internal processes and structures (about 5%-10%)
  • Starting date: Beginning of January 2024

Qualifications

Your profile: 
  • Studying Business, communication or another relevant degree 
  • Passion for working within an international e-commerce start-up 
  • Multitasking should be one of your assets. Eager to meet challenges and quick to assimilate new concepts. 
  • Passion for working in direct interaction with the customers (Logistics, Product and Sales related) 
  • Professional proficiency in any of the following languages: French, Dutch, English or Italian 

Offer

What we offer:
• Free class: German (advanced and beginners) 
• Free Snacks and Coffee
• Salary: 700€ / month 
• Vacation: 4-10 days depending on the duration
• Events: Frequent social company events (Pool, Lasertag, Bowling, BBQ´s, etc.) 

Additional information



Employment Type
Internship

Commitment
Full-time temporary

Email to apply

[email protected]


About iSi GmbH

Are you interested in e-commerce? Do you have a passion for working in a fast-paced online retail environment and have plenty ideas on how to improve processes to make life easier for our consumers? Are you proactive and hands-on? If you are, then we have the perfect opportunity for you!
About Us:
iSi GmbH is an e-commerce group founded in 2012 in Germany. The group consists of online retail brands in France (iSi-Sanitaire.fr), the United Kingdom (SuperBath.co.uk), the Netherlands (SuperBath.nl), and Italy (SuperBath.it). Through these brands we sell +300,000 branded bathroom products directly to the consumer at competitive prices.
Our culture:
We are constantly working on expanding both our product offering, and the markets we operate in. We are a young company, both in origin and workforce. We are very international with colleagues from all over Europe. With hierarchies and a proactive feedback and innovation culture there are plenty of opportunities to bring your own ideas and initiatives to the table. It also means there is a great team spirit since everyone is eager to develop both themselves, and the company. Even outside of the office you will never get bored with regular drinks, and other team events to participate in.

If you seek something different to a standard 9 to 5 job you are at the right place. With us you will find interesting challenges, a step leaning-curve, a highly motivated international team and the opportunity to be part of a fast-growing online business in its start-up phase.


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