is in charge of understanding & explaining how the system fits into the customer’s ecosystem” Share..system resilience (bug-fixing and beyond) Resolve bugs in a sustaining way (implement regression test..Help application developers to understand the infrastructure / cluster / system “We are the team that..Translate customer ecosystem needs to engineering deliverables Find the broken pieces of the puzzle at system..Available to work (remotely) outside regular office hours when it proves that attempt to build a fail-safe system