2 qa English-speaking jobs in Essen

to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning Implement QA ... management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA ... improvement plans Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA ... years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA

qualifications and run the recovery process for project escalations ■ Supportscontinuous improvement of Risk & QA