Management:IT Projects: Plan, coordinate, and execute IT projects related to helpdesk operations, including system..Experienced in hiring, training, and managing performance.Fluent in both English and KoreanProven experience..customer expectations and handle escalated issues with diplomacy.System Administration: Experience in..least 5 years of cumulative experience in IT support, help desk environment or related roles 3-5 years..DNS, DHCP, and other networking concepts essential for troubleshooting.Helpdesk Tools: Knowledgeable in