ticketing system appropriately Assist with defining and documenting knowledge base articles Assist with..incoming calls and log all customer questions and issues accurately and efficiently into ticketing system..special project work as needed Windows troubleshooting (error messages, improving performance, tweaking system..In this position, as a Service Desk Agent, your role will be to provide 1st line support for internal..It's an opportunity to broaden your knowledge and apply your IT skills in a multicultural environment