enterprise.Strong leadership, people & customer relationship skills and drive to push things within and outside the system..conduct quarterly/semi-annual reviews by self.Adherent to the incident management process, guiding team in..P&L experience – managing Capex & Opex.Strong process knowledge of ITIL V-3, along with experience in..drive the team to achieve the same.SLA measurement, reporting & adherence - 5 Nines.Strong capabilities in..PC refresh, and scheduling.Overall understanding with a minimum of 10+ years of hands-on experience in