3164 customer service English-speaking jobs in North Rhine-Westphalia

As a Field Application Engineer you are the primary technical point of contact for the customer, alongside..the business acquisition phase, you will support your colleagues in addressing technical questions in customer..solutions and testing environmentsTechnical support for sales engineersOnsite at customer projects /..for control systems, it is critical you know the interaction of all the products in all phases of the customer..responsibilitiesPresentation of our products and technologiesTechnical application adviceDevelopment of customer-specific

Overview: The service is requested as part of the project AI@SSC.

Leverage customer feedback to drive optimization in customer service and identify new business opportunities..Drive customer experience by optimizing automated customer interactions and enhancing remote customer..Strong ownership and responsibility with a customer-oriented mindset and a good understanding of customer..Ability to successfully handle onsite support of complex customer issues...Work with application equipment to provide solutions to enhance customer adhesive-related processes.

Leverage customer feedback to drive optimization in customer service and identify new business opportunities..Drive customer experience by optimizing automated customer interactions and enhancing remote customer..Strong ownership and responsibility with customer-oriented mindset and good understanding of customer..Ability to successfully handle onsite support of complex customer issues...Report quality issues / customer claims to relevant parts of the organization (incl. CCMS/CAPRIS).

Ability to communicate with Partners and Customers in a professional and supportive way (Customer Service../Customer Support experience would be a plus)...Provide technical consultative guidance and support as Professional Service to Distributors and their..Perform testing in Distributor/Customer or cloud QA environment as needed Other duties include: Provide..capital-forming benefits Mobile working Special leave on predefined occasions Offer of the pme family service

Leverage customer feedback to drive optimization in customer service and identify new business opportunities..Drive customer experience by optimizing automated customer interactions and enhancing remote customer..Work with application equipment to provide solutions to enhance customer adhesive related processes...mindset and a good understanding of customer request & culture Effective in using project and time..and design of experiment (DOE) is needed Ability to successfully handle onsite support of complex customer

modules, including SAP Commerce Cloud (formerly Hybris), SAP Marketing Cloud, SAP Sales Cloud, SAP Service..implementation of SAP CX modules, including SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, SAP Service..Cloud, and SAP Customer Data Cloud...Cloud, and SAP Customer Data Cloud...Job Title: Senior SAP CX (Customer Experience) Consultant Location: Anywhere in Germany Job Summary:

modules, including SAP Commerce Cloud (formerly Hybris), SAP Marketing Cloud, SAP Sales Cloud, SAP Service..implementation of SAP CX modules, including SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, SAP Service..Cloud, and SAP Customer Data Cloud...Cloud, and SAP Customer Data Cloud...Job Title: Senior SAP CX (Customer Experience) Consultant Location: Anywhere in Germany Job Summary:

Promote a culture of delivering high-quality, customer-centric solutions, driving continuous experimentation

. - You autonomously plan customer service interventions and are accountable for their execution, including

satisfaction to strengthen our long-term trustful customer-relationships...engineering experience with agile methodologies, leading edge technologies and whole-hearted dedication to customer..partners to meet security requirements and adopt best practices Provide expert third-level support to the Service..assessments and advocate for the integration of SSO in collaboration with Digital R&D App Owners Enhance self-service

Collaborate with cross-functional teams, sharing expertise on automation, personalization, and customer-centric

to customer service The ideal candidate has: Customer support experience with background in the Energy..service assistants Handle customer complaints or any major incidents Keep accurate records of discussions..or correspondence with customers Analyze statistics or other data to determine the level of service..service procedures, policies and standard Work with senior managers to discuss possible improvements..company provides Develop feedback or complaints procedures for customers to use if applicable Improve customer

, in both written and verbal.Structured approach to technical issues.High customer and service focus.Self-starter..Responsibilities:Responsible to fulfil L1/L2 Incidents/Service Requests tickets assigned to site support..will provide the training and bear the expense of same.Management of service provider and outsourced..focus and strong customer support.Experience in Windows 10/11 and Office 365.Strong communication skill..components.Support of industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.).Customer

Hybrid working with the latest technical equipment including smartphone, laptop and more and this at the customer..Country Basic Knowledge of ERP (Enterprise Resource Management) and/or FSM (Field Service Management..Direct experiences with any major ERP (SAP, Oracle, IFS etc.) or FSM (IFS, Infor, Service Max, Salesforce

Proven Track Record: 10+ years of demonstrably successful experience in Sales, Customer Service, Customer..Implement Service Strategy & Cost Optimization: Finalize and deploy our Service Strategy, including the..Service Menu and a Cost-to-Serve framework, across all regions...how we deliver exceptional service to our customers across the global supply chain...Customer-Centric: Passionate about understanding and exceeding customer needs.

Communication abilities for customer interactions. Understanding of customer requirements and needs...Technical liaison between customers, field service management, and service partners ordering and coordination..Reception, clarification, and resolution of service call complaints...Currently, they seek to bolster their team with a Field Service Engineer...Roles & Responsibilities: Oversee all service operations, including maintenance, repairs, malfunctions

Communication abilities for customer interactions. Understanding of customer requirements and needs...Technical liaison between customers, field service management, and service partners ordering and coordination..Reception, clarification, and resolution of service call complaints...Currently, they seek to bolster their team with a Field Service Engineer...Roles & Responsibilities: Oversee all service operations, including maintenance, repairs, malfunctions

proposition and service attributes; justifying our approach and services* Actively seeks customer feedback..to achieve customer loyalty* Understands the end to end sales process, they key roles played by support..to continuously improve our services* Manages the customer's expectations; clearly articulates our..Creating and maintaining business records within the global sales databases to ensure most up to date customer..monitoring calls, query handling and after-placement meetings); placing importance on the voice of the customer

The team has a strong customer centric mindset: We actively participate in customer meetings to gather..are looking for someone who likes to: Live by our engineering values Take ownership of a whole micro service..in building and running robust and highly available Node.js services with a high focus on delivering customer..Lead a group of engineers towards a common goal Influence the companies technical culture Champion customer..environment) Proven ability to design & build complex systems in an iterative manner with a focus on customer