IT Service Desk Analyst

January 8 10559, Berlin
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Department

Technology team

Summary

The Transparency International Secretariat is currently seeking an IT Service Desk Analyst (m/f/d) to join the Technology Team. The IT Service Desk Analyst (m/f/d) provides end user support (ITIL Service Desk level 1 and 2) to both Transparency International Secretariat staff (150+ users) and National Chapters of the Transparency International Movement (approx. 2000 clients globally).

Responsibilities

  • Proactively support day-to-day IT operations ensuring consistency with TI-S processes and procedures
  • Respond to internal IT requests, analysing and providing solutions in a timely manner, providing user support (ITIL Service Desk level 1 and 2) to both Transparency International Secretariat staff (140+ users) and National Chapters of the Transparency International Movement (approx. 2000 clients globally)

Qualifications

  • Relevant ICT degree and/or relevant professional qualification/s or equivalent experience in the ICT sector
  • 2+ years of relevant work experience servicing the information systems needs of a small/medium size organisation, preferably with international footprint
  • Familiarity with the ITIL framework of best practice for IT Service Management.

Offer


  • generous time off with 30 days of annual leave per year and flexible working times around core hours
  • remote-hybrid working model from within Germany
  • the possibility of Work from Abroad for periods of time (currently for up to 10 working days at a time for a maximum of 20 working days per calendar year)
  • Friday afternoons alternately free or meeting-free during the summer months
  • Pluxee Restraurant Checks with plenty of options nearby the office for reduced prices for meals
  • reduced membership fees with Urban Sports Club
  • mental wellbeing and counselling support by OpenUp
  • financial contribution to German language classes
  • a centrally located office in a vibrant metropolitan city with excellent public transportation connectivity at the river Spree
Employment typeStandard job
CommitmentFull-time temporary
Relocation assistanceyes
Source URLhttps://transparency.softgarden.io/job/51306418?l=en
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Logo

Transparency International

Website

https://www.transparency.org/en

Email

[email protected]

Contact name

Sasha Pavlova

Imprint

OFFICE
Transparency International e.V.

Alt-Moabit 96

10559 Berlin

Tel. +49 30 3438 200

Fax +49 30 3470 3912

Mail: [email protected]

REPRESENTED BY
Transparency International e.V. is legally represented by:

François Valérian, Chairman of the Board of Directors within the meaning of § 26 BGB, address see above,
Ketakandriana Rafitoson, Deputy Chairwoman of the Board within the meaning of § 26 BGB, address see above,
Daniel Eriksson, Special Representative within the meaning of § 30 BGB, address see above
REGISTER ENTRY
Registration in the Register of Associations.

Registry court: Charlottenburg District Court

Registration number: VR 13598 B

Printout of the Register of Associations

VAT ID
DE273612486

RESPONSIBLE FOR CONTENT ACCORDING TO § 55 PARA. 2 RST
Daniel Eriksson, Alt-Moabit 96, 10559 Berlin

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