Remote Live Customer Service Agent

August 14 6043, Remote
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Department

Customer Support

Summary

At Niropa, we are seeking new team members to serve on the platforms of our new partners. In this role, you will use our next generation live support software powered by artificial intelligence. Candidates must speak a specific native language or have entry level English with the ability to provide instant translation via AI when required, possess a computer with reliable internet access, and be able to work remotely as experienced professionals or as trainees. This position offers a professional and trusted career opportunity in a fully digital environment, and we look forward to welcoming you to our team.

Responsibilities

  • Listen and respond to the customers needs and concerns, offering professional, friendly support at all times.
  • Provide support to customers across multiple brands and gaming verticals via our WorkHub portal.

In this role you’ll guide customers through account setup, crypto and fiat deposits/withdrawals, KYC/AML compliance, promotions and technical inquiries, using our proprietary “WorkHub” CRM to access all operational systems, drive first-contact resolution and consistently exceed performance metrics.

Qualifications

  • A deep commitment to understanding and addressing customers needs, ensuring their satisfaction.
  • The ability to remain patient, empathetic, and understanding when dealing with customer concerns and challenges.
  • Basic or intermediate level of English in writing.
  • Collaboration and coordination with team members to ensure a seamless customer support experience.

Optional skills you might have:

  • Online casino or sportsbook knowledge is a plus
  • Intercom, Zendesk, or LiveChat experience is a plus

Offer

  • A competitive salary starting from €20 net per hour for all new starters. €25 net per hour for those who want to work full-time.
  • Opportunities for career advancement.
  • A diverse and inclusive workplace.

Additional information

* Paid one-week training on “WorkHub” CRM, workflows and compliance standards delivered by an experienced trainer
* You will shadow experienced agents and practice real-life chat scenarios so you’re fully prepared for live support
Employment typeStandard job
CommitmentPart-time permanent
Remote work allowedyes
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Logo

Niropa

Website

https://www.niropa.com/

Email

[email protected]

Phone

35794040068

Contact name

Marios Nicolaides

Contact position

C-Level HR Manager

Imprint

Impressum

Angaben gemäß § 5 TMG:

Niropa
Griva Digeni 81, Marinos Court, Floor 3, Office 301
6043 Larnaca
Zypern (Cyprus)

Telefon: +357 94040068
E-Mail: [email protected]
Web: https://niropa.com

Handelsregister: Unternehmensregister Zypern
Registernummer: HE440762

Vertretungsberechtigter: (Name des gesetzlichen Vertreters, falls erforderlich)

EU-Streitschlichtung:
Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit:
https://ec.europa.eu/consumers/odr/
Unsere E-Mail-Adresse finden Sie oben im Impressum.

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