Success teams Regular exchange with peers from Pre-Sales, service teams and partners OBJECTIVES / KPIs..solutions within our existing customer base and to secure high customer satisfaction and retention rates..SCOPE CERT region Existing customer base Involved after the initial project with a customer has been..Customer satisfaction and retention (customer survey result) Utilization target (%) Qualitative objectives..(documentation standards, customer feedback, coaching, etc.)
IT strategy, Infrastructure, Assets, Commercials, Licenses and Contracts, Service Processes, Security
delivery Encourage automation in service delivery to improve response and service...support, provide staff with regular training and appraisals Strong Leadership & customer relationship..Manage staff levels and scheduling to provide full cover during required business hours To optimize customer..To adhere to quality standards, regulatory requirements and company policies To ensure positive customer..Generate appropriate reports to higher ups within HCL and for the steering committee meetings with the customer
benchmarking of overall external developments, incl. market and regulatory developments, investor and customer
audit services to clients pursuing capital raising strategies is a plus We know that exceptional service
: we place a strong emphasis on providing excellent customer service and building long-term partnerships..;You receive customers and/or customs control staff on location;You act as a link between the customer..Project & Account Manager.You maintain contact with customers and contribute to a good customer relationship..Bergen Logistics is a logistics service provider with a focus on fashion and lifestyle brands...for Bergen Logistics is the starting point of our growth ambitions to the rest of Europe.The Client Service
The core task of our IT-Procurement department is to provide optimal and value adding IT procurement service
The role also includes representing the client at Customer Forums and influencing others to support changes..Supporting Communication Concepts & Management Supporting and contributing to the (external) Coyo user group/customer..For one of our clinets we are looking for an Operations Service Manager for Social Intranet (m/f) Overview..Project Description: The role is for an Operations Service Manager for the internal social intranet of..forum (incl. alignment on joint requirements towards Coyo, prioritization of change requests) Service
customer loyalty through strong post sale support.Leading, improving, and sustaining key service processes..Danaher Corporation Director European Service (f/m/d) in Dusseldorf , Germany Do you want to..leads a cross functional team of sales, service, and applications scientists with a total population..strategies to drive core growth of service revenue, improve our workorder resolution time, and drive..We are currently seeking a Director European Service (f/m/d), working remote, is responsible for leading
SAP Service...Create a project plan for the AZURE DevOps Project that provides service stability in the SAP Service..Check if actions are implemented on time for service delivery upgrades...The Client uses Azure DevOps to work in an Agile Environment to run the SAP Service...For one of our clients in the energy industry we’re looking for a freelance Service Manager with strong
Service activities will include installation including related customer familiarisation, repairs, maintenance..services, qualifications etc. sought at achieving:Satisfied customer baseHighest first-time fix rates..in line with internal rules, customer regulations and health and safety guidelines.Specific product..loyalty.Deliver the highest professional relationship with our customer base calling out issues, if..Enable alignment of all activities at the customer site with the rest of Thermo Fisher Scientific through
impact on Henkel's strategic targets, its ability to manage risks and opportunities, as well as customer
of service revenue, improve our workorder resolution time, and drive customer loyalty through strong..The Director of EU Service leads a cross functional team of sales, service, and applications scientists..Leading, improving, and sustaining key service processes: Daily Management, Service Plan Sales Funnel..What we’ll get you doing: Collaboratively develop and execute service strategies to drive core growth..We are currently seeking a Director European Service (f/m/d), working remote, is responsible for leading
Strategic and operational media and communications consulting including budget management Independent customer..clients and the market Extensive know-how in the areas of presentation, conception, coordination and customer
If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come..post-sales support to our customers, helping them gain real value from the Oracle Electronic Support Service
experience and progress your career, using newer technologies and defining best practices to deliver a self-service
Because of this we are looking for an energetic Customer Success manager with the passion for Medtech..Tasks and repsonsibilities Carry out (SAAS) product installation at new customer sites involving MRI..needs; Respond to and resolve customer inquiries regarding product usage and/or image quality; Train..The role The Customer Success Manager manager will the trusted advisor to the customers, hospitals acriss..situations (ex. issues regarding MR image quality); Strong responsibility and urgency on resolving customer
mananger on upsell & cross sell opportunities Continuous improvement of processes and systems for project, service..relevant interaction (ticket system) and relevant customer information specifics conduct customer satisfaction..The ability to deal with customers and handle customer situations will be key. ..surveys Manage, communicate & document all customer topics such as configurations, incidents, feature..process Own key activities QBRs (Quarterly Business Reviews), user trainings, roll outs Document all customer
About the global Customer Success Team You'll be joining a collaborative, diverse customer success..What you’ll be doing at Senior Customer Success Manager in DACH / Northern Europe As Senior Customer..expansion (churn rate and net revenue retention), customer time to value, and customer case studies...Health insurance If you are passionate about Customer Success; Customer Retention; Supporting Premium..Job Title : Senior Customer Success Manager (SaaS DMP for Publishers / Media).
Key Roles and Responsibilities:Design relatively complex managed service solutions to meet client requirements..demonstrations, installation, and maintenance of company products.Design the Managed Service offering..by integrating technology and service design across multiple domainsConduct sales presentations, product..offers that is being taken to marketResponsible for the service design deliverables of the solution,..transitionKnowledge, Skills and Attributes:Working knowledge of Managed Services service and delivery
