2 qa English-speaking jobs in Düsseldorf

audits Assist during the preparation of the Global QA assessor training program, including preparation ... of presentations, training materials, and calibration meetings Support in the review and creating of QA ... Job Description In the Global QA Operations Governance Team: Active support in the preparation of quality

to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning Implement QA ... management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA ... improvement plans Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA ... years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA