2 qa English-speaking jobs in Düsseldorf

Excellent knowledge on the Metro QA requirements (QA Manuals and Standards)  A keen interest in International ... WHERE YOUR EXPERTISE IS NEEDED: To plan, prepare and conduct Global Food QA Assessments across METRO ... To monitor, track and support achievement of Global Food QA Assessment KPIs and contribute to assessment ... To support the development, calibration, qualification and continuous improvement of the Global QA assessor ... including METRO Countries, FSD companies and International Trading Offices, ensuring compliance with Global QA

to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning Implement QA ... management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA ... improvement plans Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA ... years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA