
Manages and grows relationships with key customers, acting as their primary point of contact. Engages with customers to understand their goals and challenges, offering solutions aligned with their needs. Ensures high customer retention and satisfaction by delivering exceptional service and support. Collaborates with internal teams to address customer feedback, resolve issues, and ensure smooth product and service delivery. Develops and executes customer success strategies to drive product adoption and maximize customer value. Conducts regular check-ins, business reviews, and on-site meetings with customers to strengthen partnerships and drive engagement. Onboards new clients, guides them through product setup, training, and initial usage. Creates and delivers customized reports, presentations, and performance insights. Leads customer training sessions, workshops, and demonstrations. Serves as a liaison between customers and internal teams. Manages customer escalations and ensures issues are resolved quickly and effectively.