9 germany English-speaking jobs in Koblenz

Responsible for the quality of the operational knowledge base, creating standards from resolved customer issues. Defines processes for knowledge document creation, review, and maintenance. Introduces new ways of working in support, delivery, and engineering teams through training and onboarding. Manages key success metrics and ensures sustainable knowledge adoption.

Responsible for the end-to-end customer journey in support and service, from initial inquiry to resolution. Analyzes friction points, drives improvements based on data, and leverages tools to increase customer satisfaction.

Develop and integrate ERP/CRM solutions (Dynamics/Microsoft Business Central), focusing on containerized applications and COTS product integration. Analyze business requirements, design custom modules, and ensure code quality through reviews and testing.

Location: Germany, Romania or Bulgaria What makes us special: We have a holistic view of the

Location: Germany, Romania or Bulgaria What makes us special: We have a holistic view of the

The Regional Delivery Assurance Manager will implement and execute delivery assurance processes for selected consulting projects, including risk reviews, risk assessments, and quality assurance reviews. The role also involves financial monitoring, escalation management, and supporting process improvement initiatives.

Build and operate the analytical data foundation for COO functions across the entire customer journey. Develop a unified KPI logic, design dashboards, and create clean data structures for AI and automation solutions.

You will own the end-to-end incident process, mapping, documenting, and continuously improving the full customer incident lifecycle. You will detect and act on customer impact patterns, connect issues across Support, Product, and Engineering, and analyze trends to eliminate root causes.

As a Change Enablement Lead, you will plan and manage change initiatives to drive the transformation of support, service delivery, and IT operations teams across 19 countries. You will define success criteria, design training programs, and identify resistance to ensure sustainable change adoption.