3 customer service English-speaking jobs in Bochum

— including service catalog design, SLA management, queue configuration, request type rationalization ... Atlassian Platform Expertise (Required): 5+ years hands-on administration of Jira Service Management ... Deep knowledge of JSM request types, workflows, SLAs, queues, automations, and service catalog design ... Atlassian Certifications (Plus): ACP-620 (Jira Service Management), ACP-120 (Jira Administrator), or ... While Jira Service Management and the broader Atlassian suite form a core part of your platform footprint

Automation and self-service: Develop pragmatic tooling, integrations, and glue code that solve operational ... and automation to improve infrastructure delivery, operational triage, knowledge retrieval, and self-service ... Produce lightweight designs, establish standards, review complex changes, mentor peers, and influence service-owning ... Engineering, S/NOC, Information Security, IT Ops, Product Engineering, and external providers to define clean service ... observability: Define and improve monitoring, alerting, dashboards, runbooks, SLIs/SLOs, capacity planning, and service-health

your chance to join a growing team as we scale up our efforts to have maximum impact on our targeted customer ... beyond the sale to ensure successful product adoption and growth following purchase, working with our Customer ... technologies, including Linux, Windows, Docker, Kubernetes, AWS, AzurePassion for technology and successful customer