12 customer service English-speaking jobs in Koblenz

What you bring along: Several years of experience in Customer Support Operations, Service Management, ... In this role, you are responsible for the end-to-end experience of our customers in support and service ... or IT Service Delivery in complex software environments Proven ability to map, document, and redesign ... end-to-end service processes — you can take complex operational flows and make them clear, structured ... behind this is clear: our customers should not experience internal complexity – they should experience service

Your contribution: End-to-end responsibility for the customer journey in support and service, from the ... , including customer portals, self-service solutions, routing logic, and feedback systems Systematic ... experience, service design, customer operations or a comparable field, ideally in a software, SaaS, ... , self-service architectures, customer portals, or workflow tools such as Salesforce, ServiceNow, Zendesk ... In this role, you are responsible for the end-to-end experience of our customers in support and service

quality of our operational knowledge base and create the foundation for systematically turning resolved customer

experience, service design, customer operations or a comparable field, ideally in a software, SaaS, ... journey, including customer portals, self-service solutions, routing logic, and feedback systems ... End-to-end responsibility for the customer journey in support and service, from the initial inquiry through ... CX platforms, self-service architectures, customer portals, or workflow tools such as Salesforce, ServiceNow ... In this role, you are responsible for the end-to-end experience of our customers in support and service

Plan and manage change and enablement initiatives to effectively drive the transformation of support, service

Through continuous innovation and first-class service, we are a trusted partner for our customers and ... areVSE NET, a subsidiary of VSE AG and part of the VSE Group, stands for digitalization, expertise, and customer

journey, including customer portal and self-service interactions, ticketing and ITSM data, telephony ... Delivery, and Group IT – across the entire customer journey. ... In this role, you build and operate the analytical data foundation for our COO functions – Support, Service ... utilisation, and on-time delivery Design and implementation of dashboards and reports for support, service ... relevant source systems and the delivery of usable data products Linking all key data signals along the customer

or Platform-as-a-Service as well as SAP products and technology (S/4HANA, SAP Netweaver, SAP ECC) ... ■ You will take on end-to-end service offer management (go-to-market, portfolio, delivery) with ... ■ You are characterized by customer-oriented thinking and acting, combined with strong communication ... identifying and evaluating market trends and new technologies for IaaS and Paas Services for our SAP customer ... ■ You already have comprehensive knowledge of Hyperscalers (Azure, AWS, GCP), Infrastructure-as-a-Service

■ You will take on end-to-end service offer management (go-to-market, portfolio, delivery) with ... ■ You are characterized by customer-oriented thinking and acting, combined with strong communication ... believe that diversity, equity, inclusion, and wellbeing fuel innovation and ensure an exceptional customer ... Experience with outcome-based AMS models, industry specific AMS models and familiarity with AI-infused service

quality of our operational knowledge base and create the foundation for systematically turning resolved customer ... management of all initiatives along defined targets (knowledge reuse rate >80%, time-to-knowledge <48h, self-service

Plan and manage change and enablement initiatives to effectively drive the transformation of support, service

believe that diversity, equity, inclusion, and wellbeing fuel innovation and ensure an exceptional customer