4 customer service English-speaking jobs in Koblenz

What you bring along: Several years of experience in Customer Support Operations, Service Management, ... In this role, you are responsible for the end-to-end experience of our customers in support and service ... or IT Service Delivery in complex software environmentsProven ability to map, document, and redesign ... end-to-end service processes — you can take complex operational flows and make them clear, structured ... SLAs, escalation management, and data-driven service quality steeringExperience establishing and running

In this role, you build and run the Customer First Academy — CGM's central capability engine for service ... professionals and ~50 service partners develop the mindset, methods, and product knowledge they need ... - design and run the certification tiers (Certified, Advanced, Premium) for more than 50 service and ... What you bring: Several years of experience designing and running Service or Support training programs ... Build and govern the service & support partner certification program: Own the partner program end-to-end

quality of our operational knowledge base and create the foundation for systematically turning resolved customer

security and compliance, not as control functions but as embedded capabilities within platform and service