24 customer service English-speaking jobs in Ingolstadt

level targets Analyze customer care data, including contact volumes, service levels and agent performance ... utilization and ensuring service excellence across regions.  ... stakeholders, ensuring clarity and business relevance Contribute to strategic projects that enhance service ... collaborate with vendors to ensure schedules via workforce management tool, align with forecasted demand and service ... Your Tasks Develop short- and long-term demand forecasts for Global Customer Care operations using

, ROI calculations, and cost-benefit analyses Analysis of customer care processes and identification ... Development of business cases for customer care and experience initiatives Creation of financial models ... /Experience Strong expertise in business case development and financial analysis Knowledge of customer ... derivation of recommendations Several years of experience in Business Analysis, Consulting, or Customer ... Excellent communication and presentation skills Structured and analytical way of working with a customer-focused

KPIs and monitoring of solution performance Evaluation of new technologies and market trends for customer ... Systems, or related field Several years of experience in Product Management, Product Ownership, or Customer ... Proven expertise in telephony systems, conversational bots and AI platforms Strong knowledge of customer

working across areas such as Service Design, Feedback Management, Contact Centers, Market Research, ... AI, technology platforms, and project delivery Deep business understanding in retail, wholesale, or service ... execution of strategic programs Overseeing business analyses and performance insights to guide product and service ... Your Tasks Leading a global cross-functional team across Customer Experience and Customer Care, ensuring ... value About Us This international team is focused on Customer Experience, Intelligence, and Care,

and ensure the customer comes first Inspire, motivate and develop the team through training, coaching ... service skills and experience in efficiently managing a team A good track record of developing and growing ... and product knowledge  Our ideal candidate: Passionate about the brand and living our values Strong customer ... management, payroll, admin and rota Assist with the customers journey by offering an exceptional 1-2-1 service

program, including management of external partners and internal stakeholders multivendor tech platform customer ... Project Management skills, ideally in matrix organisations Strong communication skills Passion for customer ... Perseverance & Performance oriented About Us The Services & Solutions Team manages the portfolio of service ... Economics, Statistics or similar Several years of experience managing global projects, ideally in retail / service

service and team-oriented managementExcellent interpersonal skills, able to build rapport and influence ... Deliver medical education and training programs aligned with evolving customer needs in partnership with ... of Strategic planning preferably of medical education functions, and generating new ideas to enhance customer ... communication skills, particularly in EnglishExcellent organizational and motivational skillsCommitment to customer

and VP Strategy Drive strategic initiatives across the retail value chain Analyze market trends, customer ... corporate strategy in retail or consumer-facing industries Strong understanding of retail dynamics, customer ... navigate ambiguity and drive clarity Strong communication and storytelling skills Passion for retail and customer-centric

initial conceptual set-up to implementation tracking Conduct research and analysis on market trends, customer ... strategy, or related roles in retail or consumer-facing industries Good understanding of retail dynamics, customer

lifecycle from idea intake to PoC, pilot, scale, and sustainment Identify high-impact use cases across customer-facing ... , and execution-oriented mindset Degree in Business, Technology or related field Understanding of customer-centric

quality of delivery, in line with quality standards requirements delivery in line with Company and Customer ... relevant procedures described in the Quality Management System (QMS) and ensure compliance Respond to customer

This starts from setting the strategy for our four different store formats based on customer motivation

environments, and safe experimentation spaces Design and deliver targeted training programs (modular, self-service

This starts from setting the strategy for our four different store formats based on customer motivation

Familiarity with governance and compliance considerations is an advantage  Knowledge of retail or other customer-centric

go-to-market structures, and co-innovation practices Understanding of retail, e-commerce, or related customer-centric

For us, customer needs always come first – we work together to find the best solutions for our customers

build a fully automated, data-driven supply chain that delivers efficiency, innovation, and outstanding customer

build a fully automated, data-driven supply chain that delivers efficiency, innovation, and outstanding customer

using state-of-the-art technology work hand in hand with business owners in agile teams to develop customer-focused