25 customer service English-speaking jobs in Offenbach am Main

COLLABORATION – Work closely with Customer Service (Customer Success & AR) team to support timely orderbook ... Specialty profile, harnessing BCOM platform and other technologies to facilitate highly efficient, self-service ... Sales Ops/ BCOM Team to ensure relevant product presentation and promotion for sales purposesCUSTOMER SERVICE

Deliver excellent and consistent Brand Standards of Customer service and shopping experience.Align operational ... by example to ensure that Store team engage and inspire all clients with a distinct and personalized service

Work on auditing and mapping of all customer journeys across all channels•    Define and shape the customer ... We are currently looking for a Customer Journey Manager (m/f/d)! ... We want you to: •    Be responsible for the Customer Care Center and the Call center implementation•     ... journeys•    Implement multi-variant testing programs and use customer insight and data to define new ... customer experiencesRequirements: •    University degree in psychology, cognitive science, Human Factors

to the digitization of Customer Journey and service processes used by RHQ and subsidiaries in collaboration ... Service office initiatives.Improve data collection, analytics, and visualization with use of new tools ... strategy and assure the correct application of the warranty promise in the markets with regards to Policy, customer ... process providing a new level of customer experience.Monitor company digitization activities, contribute ... HQ through benchmarking with industrial standards.Leverage data analytics to support Department and Customer

lead acquisition, onboarding, engagement, loyalty, retention)Collaborate with sales, marketing, and service ... lead generation in a dynamic environment, e.g. consultancy, start-up or agencyExperience in sales and service ... want you to: Develop and execute CRM strategies to support sales objectives and to increase CLV across customer ... improving the customer database for effective segmentation and personalized communication, while ensuring ... teams to gather, define, and deliver new business requirementsIdentify relevant customer data and continuously

service. ... surveys, feedback, and service quality assessments.  ... Service Management:Incident and Request Management: Ensure all incoming support requests and incidents ... Reporting and Analysis:Customer Satisfaction: Monitor and improve customer satisfaction levels through ... Ability to manage customer expectations and handle escalated issues with diplomacy.System Administration

care management over customer channels, study to develop clear messages and pull proper customer segmentation ... and activation to the improve loyalty, membership, service retention and repurchase.Closely collaborate ... KPIs and dashboards for monitoring effectiveness of CX and business performancesProactively engage in customer

ResponsibilitiesResponsibilities for this position include, but are not limited to, the following: Develop customer ... Support Voice of Customer to the organization through effective communication on topics such as market

ExperienceAs the latest member of the Sales & Service group your will be at the heart of Market Intelligence

and coordinate vehicle and part investigationsConduct field inspections of post-event vehicles or in-service ... focus on safety and derive all required action plansEnsure a close monitoring of: -Dealer systems/ Customer

StrategyDeepdive - Check of missing products for PP // Sellout/Stock Check – AO Push – WOW defined by Customer ... our Pure Players in collaboration with Channel Marketing ManagerCoordinate and facilitate consumer & customer ... journeyYou’re data driven, understand the digital customer, and use key onsite metrics to drive performanceA ... Buyer (Assistant)Marketing Requirements: You are focused on driving sales whilst maintaining seamless customer ... mentalityExcellent Excel Skills3 years’ experience in a Wholesale or Merch roleHigh understanding of the market, customer

Develop/maintain B2C/B2B CRM standard process/rules for EU marketsUnderstanding the CRM framework (ex. customer ... preferred in automotive industry)Good understanding of general CRM trends and cases in Pan-EU markets, customer

and manage the IT infrastructure and security budget.Optimize costs while maintaining high levels of service ... certification validating foundational cybersecurity knowledge.ITIL Foundation: Helps in understanding IT service

PIR accident reports, government complaints, warranty claims, Techline cases, Technical Service Bulletins

professional, you will master diverse challenges and work in a dynamic office environment with a strong customer ... planning teams, and competitive advantage to the distribution of time visiting and focusing on the customer

expansion of the Certified Pre-Owned program across European marketsSet-up of the digital Used Car Online Customer

escalating matters where appropriatePlan and implement the E-Commerce workstream/channel by analyzing customer

needs, and competitive landscape< /li> Analyze market data and customer insights to identify growth ... Intelligence and analysis< /h2> Conduct comprehensive market research to identify industry trends, customer

Fulfil and automate service requests.

experience working as a project manager in an IT environment.Communication skills to support frequent customer