5 English-speaking jobs in Koblenz

Responsible for the end-to-end customer journey in support and service, from initial inquiry to resolution. Analyzes friction points, drives improvements based on data, and leverages tools to increase customer satisfaction.

Responsible for the quality of the operational knowledge base, creating standards from resolved customer issues. Defines processes for knowledge document creation, review, and maintenance. Introduces new ways of working in support, delivery, and engineering teams through training and onboarding. Manages key success metrics and ensures sustainable knowledge adoption.

You will own the end-to-end incident process, mapping, documenting, and continuously improving the full customer incident lifecycle. You will detect and act on customer impact patterns, connect issues across Support, Product, and Engineering, and analyze trends to eliminate root causes.

As a Change Enablement Lead, you will plan and manage change initiatives to drive the transformation of support, service delivery, and IT operations teams across 19 countries. You will define success criteria, design training programs, and identify resistance to ensure sustainable change adoption.

Build and operate the analytical data foundation for COO functions (Support, Service Delivery, Group IT) across 19 countries. Develop a unified data warehouse, integrate source systems, and deliver usable data products. Design dashboards and reports for operational metrics and create clean data structures for AI and automation solutions.