14 English-speaking jobs in Koblenz

Responsible for the quality of the operational knowledge base, creating standards from resolved customer issues. Defines processes for knowledge creation, review, and maintenance, ensuring scalability and accessibility. Introduces new ways of working in support, delivery, and engineering teams through training and onboarding. Manages key success metrics and implements corrective measures to ensure standards are consistently followed.

Responsible for the end-to-end customer journey in support and service, from initial inquiry to resolution. Analyzes friction points, drives improvements based on data, and leverages tools to increase customer satisfaction.

You will own the end-to-end incident process, mapping, documenting, and continuously improving the full customer incident lifecycle. You will detect and act on customer impact patterns, connect issues across Support, Product, and Engineering, and analyze trends to eliminate root causes.

As a Change Enablement Lead, you will plan and manage change initiatives to drive the transformation of support, service delivery, and IT operations teams across 19 countries. You will define success criteria, design training programs, and identify resistance to ensure sustainable change adoption.

Build and operate the analytical data foundation for COO functions across the entire customer journey. Develop a unified KPI logic, design dashboards, and create clean data structures for AI and automation solutions.

Support the planning, shooting, and editing of video content for internal and external communication. Assist in creating video assets for brand campaigns, social media, events, and global programs.

Design experiences that drive growth for a leading Digital Workplace platform. Create user flows, prototypes, and polished designs across web and product touchpoints. Optimize websites, funnels, and customer journeys to improve engagement, conversion, and lead quality.

UX Growth Designer to create user flows, prototypes, and polished designs across web and product touchpoints. Optimize websites, funnels, and customer journeys to improve engagement, conversion, and lead quality.

Identifies and evaluates market trends for SAP application management services and cloud solutions. Creates managed services portfolio roadmaps and designs new global managed services. Manages end-to-end service offers and supports sales and presales teams.

The Regional Delivery Assurance Manager ensures project delivery processes are followed, from risk management in the presales phase to project completion. Responsibilities include executing risk assessments, managing risk mitigation activities, and conducting quality assurance reviews. The role requires 5+ years of experience in SAP project delivery, 3+ years in risk management and quality assurance, strong communication and stakeholder management skills, and fluency in English. Willingness to travel 20-40% is required.

Identifies and evaluates market trends for IaaS and PaaS services for SAP customers. Creates managed services portfolio roadmaps and designs new global managed cloud services. Manages end-to-end service offers and supports sales and presales teams.

Senior Account Executive responsible for leading all facets of strategic service provider accounts, including Deutsche Telekom and T-Systems International. Focuses on generating revenue, identifying business opportunities, and maintaining relationships at a high executive level. Requires specialized knowledge of networking products, service provider infrastructure, and managed service provider ecosystems.

Senior Legal Officer needed for a client of TechBiz Global. Responsibilities include ensuring legal compliance, providing legal advice, drafting contracts, and managing legal risks. Requires a law degree, 5+ years of experience in a relevant field, fluency in English, and Russian language skills are advantageous.

Enterprise Account Executive responsible for establishing new business in the DACH region. Consultative solution selling, winning new enterprise accounts, and growing existing business to meet revenue and profit targets.